Service After The Sale
The Wirt’s family is proud to serve you. When you make a purchase from Wirt’s Jewelers we will size one time (if applicable), clean and polish for a lifetime, and appraise all at no cost to you. Wirt’s Jewelers requires our suppliers to subscribe to the Kimberly Process to ensure our diamonds are conflict free.
Wirt's Jewelers has a 15 day money back guarantee on all merchandise returned 15 days after the purchase date. Items that are non returnable are custom made, clearance, lay-a-ways, engraved, damaged, altered, or re-sized. Any returned item must be in the original packaging with a copy of the sales receipt. All merchandise will be inspected by our Quality Assurance Department before any credits or exchanges are made to the purchaser.
Funds paid on layaway are nonrefundable. Items in layaway may be returned to stock and a store credit will be issued to the purchaser. A minimum payment of $15.00 should be made at least every 30 days. Layaways must be paid in full by the 6 months anniversary of the accounts establishment. Accounts that are 60 days over due will be notified by phone and payment should be made in 1 week of notification. The minimum payment will increase to $30.00 to cover both payments that are past due. Accounts that are 90 days past due will be returned to stock without further notification.
Custom Design and Repairs Policy
50% deposit is required on repairs and custom design. All items repaired have a 1 year warranty on the repair that was preformed. If repairs are recommended and owner opts out of the recommended repair that warranty is voided. Custom design and repairs are nonrefundable. Items are to be picked up and paid in full within 30 days of completion of repair. If payment can not be paid in full before the 30 days a layaway may be established for the repair. After completion of the repair we will call the owner to let them know that the repair is completed. If after 90 days of completion of repairs the item is not paid in full or placed in layaway, we have the right to sell the item to the public for the cost of the repair.